PRIVACY POLICY & TERMS OF SERVICE

Effective Date: December 16, 2024

At Rise With ABA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.risewithaba.com in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Visit our website
• Fill out forms or applications
• Contact us via phone, email, or SMS
• Utilize our Applied Behavior Analysis (ABA) therapy services

Personal information collected may include:

• Adult’s Information:
  • Name
  • Contact information (phone number, email address)
  • Any other information you choose to provide
• Child’s Information:
  • Date of Birth
  • Health insurance information

Automatic Data Collection:

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed.

 

2. Use of Personal Information

We use your personal information to:

• Respond to your inquiries and requests
• Determine eligibility for our services based on the child’s age
• Verify insurance eligibility and process billing only after you have agreed to accept our services
• Communicate with you regarding appointments, services, and updates
• Contact you about our services
• Improve our website and services
• Provide and manage our ABA therapy services
• Comply with legal obligations

 

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal data for a specific purpose.
• Contractual Necessity: When processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract.
• Legal Obligation: When processing is necessary for us to comply with the law.
• Legitimate Interests: When processing is necessary for our legitimate interests, provided those interests are not overridden by your rights.

 

4. SMS Terms and Conditions

SMS Communication Consent

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. By providing your phone number on our website and electing to receive SMS messages, you consent to receive SMS text messages from us related to our services. For example, you may receive SMS messages to respond to your online inquiry, seeking clarifications on how Rise With ABA may be of service to you. You may also receive SMS messages for appointment reminders. 

• Messaging Frequency: Messaging frequency may vary. We will likely send no more than 10 SMS messages total in response to your online inquiry. Messaging frequency may vary from 1 to 10 messages per week for current and active clients. 
• Opt-in Methods: Customer will Opt-In for SMS messaging from Rise With ABA through intakes forms on our website located at www.risewithaba.com. This agreement for SMS will not be shared with third parties for marketing purposes.
• Opt-Out Instructions: You may opt out of receiving SMS messages at any time by replying with the word “STOP” to any message you receive from us. Once opted-out, you will receive no further SMS communication. You can Opt back In at any time by replying “START”.
• Standard Rates Apply: Message and data rates may apply and vary according to your mobile carrier’s plan. Many carriers charge a fee for each message sent or received. This can vary depending on the carrier’s pricing structure and whether the message is sent domestically or internationally. SMS messages from Rise With ABA will originate from our local US number +1-281-975-6400. 
• Consent Withdrawal: You can also withdraw your consent by contacting us at privacy@risewithabaplus.com.

 

5. Sharing of Personal Information

We do not share your personal information with third parties except as necessary for:

• Insurance Verification and Billing: Sharing information, including your child’s name and date of birth, with your health insurance company to verify coverage and process payments.
• Service Providers: Engaging trusted third-party service providers who assist us in providing healthcare services to you under confidentiality agreements.
• Legal Compliance: Complying with applicable laws, regulations, subpoenas, or court orders.

 

We do not sell or share any SMS consent or personal information to third parties or affiliates for SMS marketing purposes. 

 

6. Third-Party Services and Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

• External Links: We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies.
• Third-Party Services: We may use third-party services such as analytics providers to understand how our website is used.

 

7. Cookies and Tracking Technologies

• Usage of Cookies: We use cookies and similar technologies to enhance your experience on our website.
• Purpose: Cookies help us remember your preferences, understand usage patterns, and improve our services.
• User Control: You can set your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect website functionality.

 

8. Do Not Track Signals

Our website does not respond to “Do Not Track” signals. However, you can manage your cookie preferences through your browser settings.

9. Children’s Privacy

Our website is intended for individuals 18 years of age or older. However, as a provider of services for children, we may collect personal information about children from their parents or legal guardians solely for the purpose of providing our healthcare services.

• Information Collected About Children:
  • Name
  • Date of Birth
  • Relevant health information
• Parental Consent: We require that any personal information about a child is provided by a parent or legal guardian.
• Use of Child’s Information:
  • To determine eligibility for our services based on age
  • To share with the client’s insurance company for verification and billing purposes
  • To provide and manage our ABA therapy services
• COPPA Compliance: We comply with the Children’s Online Privacy Protection Act (COPPA) by obtaining verifiable parental consent before collecting personal information from children under 13.
• Rights of Parents and Guardians:
  • You have the right to review your child’s personal information, request its deletion, and refuse further collection or use of such information.
  • To exercise these rights, please contact us at privacy@risewithabaplus.com.

 

10. International Data Transfers

Your information may be transferred to, stored, or processed in a country other than your own.

• Data Protection Laws: We ensure that your data is treated securely and in accordance with this Privacy Policy.
• Appropriate Safeguards: We implement safeguards such as standard contractual clauses approved by relevant authorities.

 

11. Your Rights

Access and Correction:

• You have the right to request access to and correction of your personal information and your child’s information.

Data Portability and Restriction:

• You may have the right to receive your personal data in a portable format and restrict certain processing activities.

Right to Erasure:

• You can request the deletion of your personal information and your child’s information, subject to legal obligations.

Opt-Out of Communications:

• To opt out of emails or SMS messages, email privacy@risewithabaplus.com or follow the instructions in the communication.

California Privacy Rights:

• California residents have rights under the CCPA, including access, deletion, and non-discrimination.

 

12. Data Security and HIPAA Compliance

We implement robust security measures to protect your personal information and your child’s information.

• Encryption: Sensitive data is encrypted during transmission.
• Secure Storage: Data is stored on secure servers with access controls.
• Access Controls: Access to personal information is restricted to authorized personnel.
• Monitoring: Regular security assessments and monitoring are conducted.

 

13. Data Retention Policy

We retain your personal information and your child’s information only as long as necessary.

• Retention Periods: Data is retained in compliance with legal and regulatory requirements.
• Deletion Procedures: Data no longer needed is securely deleted or anonymized.

 

14. Data Breach Procedures

In case of a data breach:

• Notification: We will notify affected individuals and authorities as required by law.
• Mitigation: Steps will be taken to minimize harm and prevent future breaches.

 

15. Policy Changes Notification

We may update this Privacy Policy periodically.

• Notification of Changes: Significant changes will be posted on our website or communicated via email.
• Effective Date Updates: The “Effective Date” indicates the latest revision.

 

16. Consent Mechanisms

• Affirmative Consent: By using our services and providing information, you consent to data collection as described.
• Parental Consent: By providing your child’s information, you confirm that you are the parent or legal guardian and consent to the collection and use of your child’s information.
• Withdrawing Consent: You may withdraw consent by contacting us, but this may affect service delivery.

 

17. Legal Disclaimers

• No Guarantee Clause: We cannot guarantee absolute security of your data transmitted online.
• Limitation of Liability: We are not liable for unauthorized access beyond our control.

 

18. Accessibility Statement

We strive to make our Privacy Policy accessible to all.

• Alternate Formats: Available upon request at privacy@risewithabaplus.com.

 

19. Additional Use Cases

• Marketing Communications: With your consent, we may send promotional materials.
• Surveys and Feedback: Participation in surveys is voluntary and used to improve services.

 

20. Contact Us

If you have questions or concerns, please contact us:

Email: privacy@risewithabaplus.com
Phone: 281-975-6400

Mailing Address:

Rise with ABA
350 Nursery Rd. Ste 7101
The Woodlands, TX 77380

Data Protection Officer:

Email: privacy@risewithabaplus.com